Accident charge has car rental customer boiling over

We recently rented a car from Thrifty for a week at Cancun airport. We were quoted a rate of $136. The estimate at pickup time, with mandatory accident insurance and one additional driver, was $371 for the week, which I accepted.

One or two days later, while driving on the highway, the car overheated and stalled. Obviously, they had given us a car with very low radiator coolant. We called Thrifty road service and asked for a replacement car, which they delivered about three hours later, ruining our afternoon excursion. Read more about the Accident charge has car rental...

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26 May 2018

By Christopher Elliott